What does it cost when your best person is out for a week?
Every mid-market company runs on one or two people who hold it all together — the pricing rules, the approval chains, the customer quirks. That's not a compliment. That's a single point of failure with a salary.
of customer touchpoints in unexamined operations are failure demand — work created because something upstream fell through the cracks.
usually holds thirty years of know-how; vacation, illness, resignation — the business inherits the risk.
to start — compare that with the margin lost in one stalled job or one silent customer who quietly went elsewhere.
Your best employee's know-how, available to everyone.
Peggy learns the rules your key people carry in their heads — captured in three discovery sessions — and makes them available to the whole team. Your expert stops being the bottleneck and starts being the supervisor.
Nobody is replaced. The risk is.
One hour with us. We'll map where your business depends on one person's know-how.
If a co-worker isn't saving your team 5 hours a week in 30 days of coach mode, we refund setup.
Book a Discovery Session